Calling 911 Versus Non-Emergency Number
Phone Numbers to Call & When to Call
Emergency Calls - 911
Types of Emergency Calls:
- Threat to Life or Property
- Domestic Situations
- Fire, Traffic Accidents, Medical Emergencies
- Situation involving weapons
- Crimes in progress
- Noise complaints
- Careless and Reckless Driving
- Burglar Alarms
- Problems in the neighborhood
- Request for a report to be made
- Animal control problem
- If any doubt, call 911
- Speaking to a specific officer
- Follow up with investigation
Monday - Friday
8 a.m. to 5 p.m.
Huntersville Police Department: 704-464-5400
After Business Hours: 704-464-5400
Types of issues to call the business numbers:
- Wanting to file a report on an officer
- Questions on the town ordinances
- Requests for copy of a report
- Requesting permits for special events
We will be glad to help you with any number that you call, but for a faster response to questions, the numbers above will get you there faster.
What to Do When Calling 911
The most important thing to remember when calling 911 is Do not hang up! Stay calm and speak clearly. Give the operator as much of the following information as necessary under the circumstances and remember that your assistance could mean the difference between life and death or serious injury. Information that will be requested of you is as follows:
Kind of Emergency
Specify the kind of emergency:
- Fire Emergency
- Location of Incident
- Medical Emergency
- Police Emergency
Be as specific as possible. Look for street names, address or a business nearest your location.
Provide a contact number of which you can be reached in case the officer cannot find you or you get disconnected from the operator.
Number of People Involved
Advise the number of people involved in the incident and any type of description of suspects. Be as specific as possible.
Advise if Any Weapons Are Involved
This is very important to ensure the safety of the officers and other possible victims or bystanders at the scene.
Obstacles or Conditions
Advise of any adverse conditions that would prevent law enforcement or any other emergency personnel from rendering services, i.e.:
- Address of location not properly displayed
- Vehicles blocking the roadway
- Vicious dog on premise
Keep information factual and to the point. Advise the seriousness of the incident, however, do not over exaggerate it.
Listen, Listen, Listen
Listen to the Operator and follow their instructions. They are there to help you.