FAQs • Huntersville, NC • CivicEngage

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I see a fire hydrant flowing water, what do I do?: Fire hydrants are the responsibility of Charlotte Water. If you see a hydrant flowing water, with no utility crew in immediate vicinity doing work, we ask that you call 311 or 704-336-7600 and report the issue. Frequently, Charlotte Water will flow water, from fire hydrants, to improve water quality and clarity.

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Fire Department

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1. What number do I call if I have an emergency?: Please call 911 for all emergencies. Know your address and what the emergency is. We will be dispatched promptly.

2. Are Huntersville Fire Department Stations staffed at all times?: Yes, all four fire stations are staffed 24 hours a day, seven days a week by certified North Carolina Firefighters/Emergency Medical Technicians.

3. I see a fire hydrant flowing water, what do I do?: Fire hydrants are the responsibility of Charlotte Water. If you see a hydrant flowing water, with no utility crew in immediate vicinity doing work, we ask that you call 311 or 704-336-7600 and report the issue. Frequently, Charlotte Water will flow water, from fire hydrants, to improve water quality and clarity.

4. Can HFD visit a local school?: Yes, you can arrange for a Huntersville Fire truck and crew to visit your school for fire prevention education. Please visit our 'Community Services Booking' page for more information.

5. Does Huntersville Fire Department provide medical standy-bys for events?: Yes, you can hire Huntersville Fire Department employees (off duty) to work as an Emergency Medical Technician at your event (5k, triathlons, public gatherings, events, etc.). Simply contact our events staff at: events@huntersvillefd.com to learn the process and pricing.

6. Can residents use a fire pit?: Yes, residents are able to use small commercially purchased fire pits for recreational fires (such as fire pits for entertainment, warming or cooking). Large open fires and the burning of debris and/or trash is NOT permitted. Please visit the 'Outdoor Burning and Grilling Regulations Page' for more information.

7. What agency provides fire inspections/fire code enforcement?: The Mecklenburg County Fire Marshals Office provides these services and can be reached at 980-314-3070.