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1. When will my street be resurfaced?

Every 2-3 years the Town commissions a third-party engineering firm to evaluate all 200+ miles of streets that the Town maintains.  Each street segment is given a "pavement condition rating" between 0 and 100, with a 100 being perfect condition and 0 being very poor condition.  The Town then uses these scores to prioritize our resurfacing efforts each year.  The Town does not resurface streets based on citizen requests, for aesthetic purposes or to enhance property values.  

2. Who is responsible for maintenance on my street?

To determine whether a street is maintained by the Town or the North Carolina Department of Transportation (NCDOT), find your street on the Town’s Powell Bill Map.  For questions regarding Town-maintained streets, maintenance requests can be submitted through the website.  For questions regarding NCDOT-maintained streets, contact NCDOT at (704) 599-5931.

Alleys are not public streets and are maintained by the HOA.

3. Can I make payments online or over the phone?

At this moment, the Town of Huntersville does not accept payments via the internet or over the phone.  All payments must be processed through a check or cash mailed or hand-delivered to the Town.  

Checks can be mailed to:

Department of Engineering and Public Works

105 Gilead Road, Suite 300

PO Box 664

Huntersville, NC 28070

4. Who is responsible for maintaining the street trees in front of my house?

It is the responsibility of the property owner or the HOA to maintain, prune, and trim all street trees (trees within the planting strip) in front of the property in question.  More information of tree trimming standards can be found on the website. 

5. Who do I contact if my street light is out?

Contact your energy provider if you are experiencing an outage on one of your street lights. 

You may also submit a maintenance request to the Town. 

6. How can I request parking restrictions be added/removed from my street?

"No Parking" signs are added/removed on a petition basis.  Please contact your HOA to get the process started.  Once we receive notification of the request, staff will make an on-site evaluation to determine the need for sign addition/removal.  

Parking restrictions are enforced by the Huntersville Police Department. 

7. What is the Adopt-A-Street Program?

The Town's Adopt-A-Street Program has been established to address this need and enable residents, community and civic organizations, or religious and social groups to contribute toward our town beautification efforts. 

Participants have the choice of two levels of adoption commitments: “Major” and “Minor.” 

Major adoptions include the adoption of town maintained streets that are at least 0.25 miles in length and approved by the Town to include the adoption provisions of safety vests, gloves, trash bags and a road sign identifying you or your group as the adopter of the street.

Minor adoptions include the adoption of town maintained streets that are at least 0.25 miles in length and are not approved by the town to include adoption provisions, due to the minimal amount of potential clean up required.  Participants must provide their own safety and clean up equipment for minor adoptions.

Contact the Engineering and Public Works Department for inquiries or complete an application online.